How AI in Freight Forwarding Software Reduces Manual Work for NVOCCs and Forwarders in the USA
- Owner
- 15 hours ago
- 4 min read
Introduction
The freight forwarding industry is changing fast. Manual work, repeated data entry, document errors, and delays are no longer accepted by customers. Freight forwarders in the USA, especially in New York, now need faster and more accurate systems to manage operations.
This is where AI-powered freight forwarding software plays a major role.
AI helps freight forwarders reduce paperwork, avoid errors, process shipments faster, and serve customers better. In this blog, you’ll learn how AI works in real freight operations, how it reduces manual effort, and why freight companies in New York and across the USA are moving toward AI-based systems in 2025.
AI-powered freight forwarding software uses artificial intelligence to automate routine freight operations. The system reads shipping documents, extracts data, validates entries, and auto-fills shipment records without human typing.
Instead of staff entering data line by line, the software does the work in seconds.
This is mainly used for:
Bill of Lading (BOL) processing
Invoices
Shipping instructions
Import and export documents
Booking and documentation
For NVOCCs and freight forwarders handling high shipment volumes, this saves massive time and cost.
The Biggest Problem in Freight Forwarding Today – Manual Work
Most freight companies still face these daily issues:
Staff manually entering BOL data
Repeating the same data in multiple systems
Human typing errors
Delay in documentation
Late invoicing
Compliance mistakes
One small error in a shipping document can cause:
Cargo holds
Customs delays
Financial penalties
Customer disputes
AI solves this at the root level.
How AI Auto-Fills Data from Bills of Lading
This is one of the most powerful AI uses in freight forwarding today.
Here’s how it works in real operations:
The user uploads the Bill of Lading.
The AI scans the document.
It reads:
Shipper name
Consignee name
Vessel name
Port of loading
Port of discharge
Container details
Weight and cargo description
The system automatically fills all fields in the shipment record.
The staff only verifies and saves.
✅ No manual typing ✅ No copy-paste errors ✅ No repeated work ✅ Faster documentation
This alone can reduce documentation work by 60–70% for busy NVOCC offices.
How AI Helps Freight Forwarders in New York & the USA
New York is one of the busiest logistics hubs in the world. Forwarders here handle:
High shipment volumes
Tight deadlines
Strict compliance
International customers
AI helps in real operational ways:
✅ Faster Shipment Processing
AI fills data instantly. Staff focus only on verification.
✅ Fewer Documentation Errors
AI reads data directly from source documents.
✅ Quicker Invoicing
Once shipment data is correct, invoices are generated faster.
✅ Better Customer Communication
Accurate data = fewer disputes and status issues.
✅ Lower Operational Cost
Less manpower for data entry. More work with the same team.
AI in Predictive Analytics – Where It Helps and Where It Does Not
AI can analyze:
Past shipment delays
Port congestion patterns
Seasonal demand
Route congestion
This helps management plan better.
Important note for clarity:This does not mean live cargo tracking. It helps only in planning and operational decisions, not physical cargo movement.
AI in Customer Support for Freight Forwarding
AI-powered chat systems help answer:
Booking status
Document status
Invoice availability
Basic shipment queries
Customers get instant answers instead of waiting for office hours. This improves trust and reduces support workload.
Cost Control Using AI-Based Freight Data
AI helps freight forwarders:
Reduce rework
Avoid penalty charges due to wrong data
Reduce documentation manpower
Speed up billing cycles
Improve cash flow
This is real cost saving, not theory.
Why Freight Forwarders in the USA Must Adopt AI in 2025
In 2025, freight companies that still depend fully on manual work will struggle with:
Slow processing
Higher staff cost
More document errors
Customer dissatisfaction
Lost business
Meanwhile, AI-driven forwarders will process:
More shipments
With fewer people
At higher accuracy
With faster payments
This is why AI is no longer optional for serious freight businesses.
How Divit Softlabs Uses AI in Freight Forwarding Software
Divit Softlabs offers freight forwarding software designed for:
NVOCC operations
Booking and documentation
Import and export management
Billing and invoicing
Accounting integration
The AI feature focuses on: ✅ Auto-reading Bills of Lading ✅ Auto-filling shipment data ✅ Reducing manual documentation work ✅ Improving data accuracy ✅ Speeding up operations
This is already helping forwarders reduce processing time and improve document reliability.
The Future of AI in Freight Forwarding
In the coming years, AI will further support:
Smarter document handling
Better compliance checks
Faster dispute resolution
Tighter accounting integration
But the foundation starts with document automation — and that is where most cost and time is lost today.
Final Thoughts
AI-powered freight forwarding software is not about replacing people. It is about removing repeated manual work and letting your team focus on actual operations and customer service.
For NVOCCs and freight forwarders in New York and across the USA, AI is now a competitive requirement, not a luxury.
If your team still spends hours entering shipment data manually, it’s time to change that.
Divit Softlabs offers AI-powered freight forwarding software built for real operational use. You can reduce documentation work, speed up billing, and improve accuracy.
👉 Request a demo today and see the system in action. 💡 Try our 15-day trial
📞 Book a live demo today
📧 Email us: info@divitsoftlabs.com
Divit Softlabs delivers advanced freight forwarding software for New York Small businesses, streamlining shipping, documentation, and compliance with powerful SaaS tools.
FAQ SECTION
Q1: What is AI freight forwarding software?
It is software that uses artificial intelligence to automate freight documentation, data entry, invoicing, and operational decision support.
Q2: Does AI replace freight staff?
No. AI only removes repeated manual tasks. Staff still handle operations, verification, and customer coordination.
Q3: Can AI read Bills of Lading automatically?
Yes. AI can scan uploaded BOL files and auto-fill shipment data in seconds.
Q4: Is AI freight software useful for small freight companies?
Yes. It helps small teams handle more shipments with fewer errors.
Q5: Is this software suitable for New York-based forwarders?
Yes. It is built for high-volume freight markets like New York and major US ports.